TWINTEL Solutions

In honor of our very own USA independence, I think it would be appropriate to talk about the "topic" of independence in the world of good ole' technology.
Remember the days where we had to use whatever software was available?  Windows, whatever was installed on our phones, whatever Microsoft or Apple was giving us? 

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Recently, I have had a few clients come to me with the same business issue and asking TWINTEL for assistance.   The issue you ask?   How can TWINTEL help my organization manage work orders?  Basically, a system is needed to help organize and track all the work being done for their facilities.   This could be for their lights, plumbing, technology, and/or any "fix it's".    Really, the client is asking for somthing similar to what all real MSPs are using to manage their tasks...(Gasp) Yes, a help desk ticket support system.   The first question to ask yourself is what do I need it to do?  Various ticket systems do different things so let's do what I usually reccomend for all of our clients: "Stick to the basics".  Let's review some features that I have found, through my travels as "MOST IMPORTANT" to the client.....

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